Policies and service

Refund and return policy:

We make returns for regret and size changes. Shipping costs for exchange or return will always be borne by the customer and will depend on the company that makes the collection, generally around €5.00 in the Iberian Peninsula. We will only make size changes or returns when the garment is in perfect condition and no more than 15 calendar days have elapsed from the moment of delivery.

In the event that the customer requests an exchange or return of the garment(s) purchased due to an error when choosing the size, we will take care of processing the management so that the postal company collects it in the shortest period of time possible. the clothes and we can refund the amount paid by the client or change the garment for another of the same model with a different size.

Privacy Policy:

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

As part of the sales process, when you purchase an item in our store we collect personal information that you provide us with data such as name, address and email. By entering your personal data on the payment page (cart) you authorize the use of them for advertising purposes by us; therefore, you will be able to receive emails with news and offers from our store. If you wish to unsubscribe from receiving these emails, you can do so by clicking on “unsubscribe from this mailing list” at the bottom of our emails.

When you browse our store, we also automatically receive your computer's Internet Protocol (IP) address.

in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with your personal information to complete a transaction, verify your credit card, create an order, arrange a shipment or make a return, we imply that you consent to its collection and use for that specific reason only.

If we ask you for your personal information for a secondary reason, such as marketing, we will ask you directly for your express consent, or we will give you the opportunity to refuse.

How can I withdraw my consent?

If after having accepted you change your mind, you can revoke your consent for us to contact you, for the collection, use or disclosure of your information, at any time, by contacting us at vigyproject@gmail.com or writing to Instagram Direct @vigyprjct

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required to by law or if you violate our Terms of Service.

SECTION 4 – THIRD PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for purchase-related transactions.

For these providers, we recommend that you read the privacy policies so that you can understand how your personal information will be handled.

In particular, remember that some providers may be located or have facilities that are in a different jurisdiction than you or us. So, if you wish to proceed with a transaction that involves the services of a third-party provider, your information may be subject to the laws of the jurisdiction (jurisdictions) in which the service provider or its facilities are located.

Once you leave our store website or are redirected to a third party site or application, you are no longer governed by this Privacy Policy or our website Terms of Service.

links

When you click on links on our store, you may be directed away from our site. We are not responsible for the privacy practices of other sites and we encourage you to read their privacy policy.

SECTION 5 – SAFETY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, it is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. Although no method of transmission over the Internet or method of electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry-accepted standards.

SECTION 6 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and that you have given us your consent to allow any of your dependents minors use this site.

SECTION 7 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to change this privacy policy at any time, so please review it frequently. We will often notify you via email of changes to our privacy policy.

Shipping Policy:

After making the payment in our store you will receive a purchase confirmation email. You will then receive an SMS or an email from the shipping company attaching a tracking number. It will detail all the instructions to review the shipping data and make the package tracking in real time.

We will do everything possible to deliver your order within the established deadlines , although we cannot be held responsible for delays for reasons beyond VigyProject's control or for reasons of force majeure.

If a delay in shipping times as a result of our negligence, we will be responsible and We will proceed to immediately refund the total amount paid by the customer , including shipping costs. Please contact us via email (vigyproject@gmail.com) if you experience delays in shipping your order. We will always assist you with the utmost urgency.

The shipping costs of products distributed in Spain are fixed and will be reflected by default in the "cart" section moments before the purchase is processed. However, the cost of shipping orders placed from the Canary Islands may vary and be affected due to a series of causes beyond our control, in which case we will contact the client to proceed with the refund of the total amount of his order . Provided that the buyer is willing, we will set new shipping costs according to the transport company and we will process the order again. We take this measure to protect the buyer from possible changes in the shipping price, in addition to covering unforeseen events such as delays or non-payment. We will refund the total amount of the order only if the shipping cost fluctuates by more than 15%.